News and Events

ASF and KIWI Finance signed the contract for AnytimeCRM implementation

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In October 2007, ASF and KIWI Finance signed for the implementation of the system AnytimeCRM. The system will help the processing department by automating most of the processes. AnytimeCRM will be used at national level, by all the branches of the customer.

KIWI Finance (former Gemini Capital Consult), the first and largest company of banking brokerage in Romania, started in 2003 with a strategic partnership with HVB Bank. In the summer of 2007, KIWI Finance signed a partnership with Oresa Ventures, a swedish investment company, focused on private investments, that activates in Romania an Eastern an Central Europe from 1995.

New version Anytime 3.0

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On the 1st of October 2007 ASF launched a new version of AnytimeCRM, with new features or improved ones from the previous version.
AnytimeCRM is an integrated system for customer relationship management that helps the Customer Support and Sales departments to attract new customers and to extend sales to the existing ones, while cutting down the operational costs and offering quality services.

The significant improvements that are brought by the new version are included in the module dedicated to the sales force automation, AnytimeSales.

“With the new version, we offer similar or superior features available in similar products, especially for the sales and support configuration.”
Sorin Stoian – Project Manager AnytimeCRM

The final acceptance for AnytimeCRM was signed by EOS-KSI and ASF

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Advantage Software Factory has finished the implementation of the AnytimeCRM Support system at EOS-KSI Romania.

EOS-KSI, a part of the German group EOS, one of the leaders of the financial market in Europe, was formed in December 2002.

In short time, the company became the leader of the Romanian debt collection market, with 40% of the market share.

The system was implemented in only two moths, with the following modules:

  • Case management
  • Reporting engine
  • Project management
  • Customer Web Self Service
  • Task management.

“As immediate benefits of the implementation, I would mention the highly effective measurement of the work volume assigned for every task, the work optimization and a better client satisfaction. Also, the relation between the departments was significantly improved. We consider AnytimeCRM a complete application.”

Ana-Maria Vasileniuc Senior Team Leader, IT and Business Processes - EOS KSI Romania

New POS system for Vodafone Romania

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ASF delivered a new activation system for Vodafone Romania,  NewPOS. The system will be used to activate the SIM cards purchased from the Vodafone shops all over the country.

“Before NewPOS implementation, we already owned an automatization solution wich activated at the time 30% of the clients in two minutes. Now, with the new system implemented by ASF, 75% of the clients are activated in less than two minutes.From our point of view, this a remarkable achievement.”

Adrian Vaduva, Manager Project Management, Customer Relations, Vodafone Romania

The E-Finance 3rd edition conference ”Complete Solutions for Call Centers”

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Advantage Software Company will attend the e-Finance 3 rd edition conference” Complete Solutions for Call Centers”. The event will debate the advantages of using the Call Center services and will have an impressive number of companies that will attend:

  • banking
  • insurance
  • non-banking institutions
  • exchanges
  • investments
  • consultancy and IT companies that offer support for Call Centers and all the other industries.

Marian Stirbescu - Marketing and Sales Manager at ASF - will present AnytimeCRM and Capone as solutions for customer management in banking and telecom.

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