News and Events

AnytimeCRM is used for sales management at ICG

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Alexandru Cojocaru

Interview with Alexandru Cojocaru
Technical Manager - Industrial Computer Group

Industrial Computer Group (ICG) is a privately held company specialized in medium and large telecommunications software solutions, which acts as integrator and VAR (Value Added Reseller) for external partners : AVAYA, Alvarion, AudioCodes, Huawei Technologies.

Offered services:

  • Network/system design
  • Implementation
  • Project management
  • Remote and on-site support and maintenance services

Customer Relationship Process Definition (CRP) Interactive Sales Workshop

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Increase your sales in 2008, using a consistent customer relationship process!

Achieve Global and Advantage Software Factory invites you to participate to the first interactive sales workshop, for sales & marketing managers and directors exclusively, who aim to obtain a constant level of performance in sales, by using a strucured sales process.

Speakers

Diana Rosetka

Diana Rosetka
Business Unit Manager, AchieveGlobal România

Diana has joined the Achieve Global team in 2004 as a trainer, after working for several years in training& management for one of the biggest telecommunications company in Romania.
After having accepted the challenge of being a sales person with Achieve Global, today Diana coordinates the Achieve Global activity, her main objects being strategy definition and implementation.

Millennium Bank Romania uses Capone Banking as a debt Collection Software

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Interviu with Liviu Dan Botocan,
Manager Collection and Fraud, Millennium Bank Romania

Why did you choose Capone Banking from Advantage Software Factory?

It is the best solution on the market right now, also confirmed by our previous work in the banking system with the team at ASF.

How did you decide to implement a debt collection software since the beginning ?


The structuring of the collection activity at the very beginning is a bet won in the long run. Watching indebted customers with help from a specialized software at the start of the activity is a gained advantage.

Read the complete interview on Capone Debt Collection website.

AnytimeCRM is used for customer support at Danubius Exim

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Interviu with Velin Ganev
CEO, Danubius Exim

What are the immediate advantages that you wanted to see after having implemented AnytimeCRM at Danubius Exim?

One of the most important advantages gained after having implemented AnytimeCRM was the fact that we are now able to offer banks an open and configurable platform, suitable to any flow, in which the bank’s cards support department can initialize install requests, service ore POS relocation. Thus we are able to offer personalized support flows - because each bank enforces a specific set of procedures, even if our services are seen as similar.

On the other hand, using the integrated reports system, we can evaluate our services’ results for the bank each month. With help from the workflow and web portal features, we offer the national service network the ability to geographically access cases from the respective region and to update information regarding specific cases, all in real time.

Read the complete interview on Anytime CRM website.

Credit Europe Bank Ukraine uses Capone Banking as a debt Collection Software

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Interview with Engin Alaybayoglu
Vice President Retail & SME Credits and Credit Card Operations
Credit Europe Bank Ukraine

How did you decide to implement a debt collection software since the beginning of the Bank in Ukraine?

Credit Europe Bank has a lot of experience banking in emerging markets; Turkey, Russia and Romania are some of the countries where we have gained this experience. Maybe the most important thing that we learned is that it is easy to give credits and reach targets but it is very difficult to collect those credits back. The key to a good credit portfolio is not only how good the crediting policies, scorecard or the available databases (such as credit bureau) are but also how good you execute the debt collection activity.
Many banks implement debt collection software solutions when the credits in debt reach a critical numbers, for us this was not an option.

Read the complete interview on Capone Debt Collection website.

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