Debt Management Self-Service - Trends and Benefits

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In debt collections the self-service functionality starts to be embraced by more and more companies in all industries. The trend is clear and the results appear fast. It seems that telecom and insurance companies have been the first to provide self-service to their customers. Banks have been very fast in following the market trend as well.

What does it mean?

DIY-trends in technology have largely opened the door to consumers willing to control everything. Web-based solutions have enabled personalization and a hands-on approach. The self-service allows customers to access information and perform different tasks over the Internet, without any human interaction.

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